Returns & Exchanges
At Food Online, we strive for 100% freshness and customer satisfaction; if your perishable or non-perishable items arrive damaged or incorrect, we are committed to making it right. Due to the nature of food products, we offer refunds or replacements on eligible items within 48 hours of delivery.
Document the Issue
Take clear photos of the damaged product and the shipping label immediately upon arrival to help us process your claim.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photo evidence.
Quality Review
Our quality assurance team will review your request within 24 hours to confirm the eligibility for a refund or reshipment based on our freshness guarantee.
Resolution
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing